Frequently Asked Questions
Everything you need to know about our premium headwear.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows. Consult our size chart on each product page to match your measurement in centimeters or inches to our sizing standards.
What materials are used in Bruno Capelo hats?
We use premium materials including 100% Australian Wool Felt, fine Toyo straw, and genuine leather sweatbands to ensure durability, comfort, and a luxury feel across our entire collection.
What is your return policy for headwear?
We offer a 30-day return policy for unworn items in their original packaging with tags attached. Please ensure the hat is returned in its original box to prevent crushing or misshaping during transit.
How should I care for and store my hat?
Store your hat upside down on its crown to prevent the brim from flattening. For wool hats, use a soft-bristled brush for cleaning; for straw hats, a damp cloth is recommended. Avoid exposure to heavy rain and extreme heat.
How long does shipping take?
Standard orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international shipping times vary by destination and selected carrier.
Do you offer wholesale opportunities?
Yes, we partner with select retailers globally. If you are interested in carrying Bruno Capelo Headwear in your boutique, please contact our sales team through the 'Wholesale' link in our footer.